Delivery Information

We are committed to delivering your Himalayan salt products quickly, safely, and at the best possible rates across the United Kingdom.

Delivery Options

• Standard Delivery (3–5 Working Days)
  Orders are usually delivered within 3–5 working days once dispatched.
• Express Delivery (1–2 Working Days) (Optional)
  For urgent orders, you may select express delivery at checkout (extra charges may apply).
• Bulk & Wholesale Orders
  For large or pallet-sized orders, delivery times may vary. Our team will confirm the exact schedule after order placement.

Dispatch & Tracking

• ✔ You will receive an order confirmation email immediately after purchase.
• ✔ A dispatch notification with tracking details will be sent as soon as your order leaves our warehouse.
• ✔ Deliveries are made Monday to Friday (excluding Bank Holidays).

Delivery Charges

• Standard delivery charges apply and are calculated at checkout.
• Free delivery may be available on orders over a certain amount (optional if you’d like to add).

Returns & Refunds Policy

Your satisfaction is our priority. If for any reason you are not happy with your order, you can return it under the following terms:

Return Conditions

• Return Window: You must request a return within 14 days of receiving your order.
• Condition of Items: Products must be returned unused, unopened, and in their original packaging.
• Proof of Purchase: A receipt or order number is required to process all returns.

How to Initiate a Return

1. Contact our Customer Service Team via email or phone with your order details.
2. Our team will guide you through the return process and provide the return address.
3. Pack the item securely and send it back using a trackable delivery service. (Customers are responsible for return shipping unless the product is faulty or incorrect.)

Refunds & Exchanges

• Once we receive and inspect the returned item, we will notify you by email.
• Refunds will be processed to your original payment method within 5–7 working days.
• You may also choose an exchange instead of a refund if preferred.
• If the product is defective, damaged, or incorrect, we will cover the return shipping cost and send a replacement free of charge.